At Ventori Club, we are committed to ensuring that your shopping experience is as smooth and satisfying as possible, from the moment you place your order to the moment it arrives at your door. Below are the details of our shipping policies, so you know exactly what to expect when shopping with us.
1. Shipping Rates and Delivery Times
We offer a variety of shipping options to meet your needs:
Standard Shipping: Cost Free for orders over $50; $5 flat rate for orders below $50.
Delivery Time: 5-7 business days (excluding weekends and holidays).
Express Shipping: Cost $15 flat rate.
Delivery Time: 2-3 business days (excluding weekends and holidays).
International Shipping: Cost Calculated at checkout based on the delivery address.
Delivery Time: 7-14 business days (depending on the location and customs processing times).
Please note: Delivery times may vary based on location, holidays, or unexpected delays in transit.
2. Order Processing Time
Orders are processed within 1-2 business days after they are placed.
You will receive a confirmation email once your order has been processed, along with tracking information so you can monitor your package’s journey.
3. Shipping Restrictions
We currently ship to most countries worldwide; however, some locations may have restrictions due to customs regulations. If your location is not available at checkout, please contact our customer service team for assistance.
P.O. Boxes and APO/FPO Addresses: Unfortunately, we cannot ship to P.O. boxes or military addresses at this time. Please provide a physical address for delivery.
4. Tracking Your Order
Once your order is shipped, you will receive an email with your tracking number and a link to track your package. You can also track your order directly through your account on our website. If you have any trouble locating your package or need further assistance, please contact our customer service team.
5. Lost or Damaged Packages
At Ventori Club, we take great care in ensuring that your order arrives safely. If your package is lost or arrives damaged, please contact us within 7 days of the delivery date. For lost packages, we will work with the carrier to locate your order or provide a replacement.
For damaged items, please provide photos of the damage, and we will arrange a replacement or refund.
6. Customs and Duties (International Orders)
International orders may be subject to customs duties or taxes imposed by your country. These charges are the responsibility of the customer and are not included in the shipping fee. We recommend contacting your local customs office for more information on potential fees.
7. Changes to Your Order
If you need to update your shipping address or cancel your order, please contact us as soon as possible. We cannot guarantee changes once the order has been processed, but we will do our best to accommodate your request.
8. Questions or Concerns?
If you have any questions or concerns regarding our shipping policy, please reach out to our customer service team at support@ventoriclub.com. We’re here to assist you and ensure you have the best shopping experience possible.
Thank you for shopping with Ventori Club! We can’t wait for you to receive your order and enjoy your new fashion pieces.
