Welcome to the Ventori Club FAQ page! Here, you’ll find answers to some of the most common questions about our products, services, and policies. If you need further assistance, feel free to reach out to our customer support team.
Placing an order is simple! Browse our collections, select your favorite items, and choose your size. Click on 'Add to Cart' and proceed to checkout. You’ll receive a confirmation email with your order details shortly after.
We accept a variety of payment methods, including major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options. All transactions are processed securely to protect your information.
Yes, we offer international shipping to many countries worldwide. Shipping rates and delivery times vary based on your location. You can view the estimated delivery time and shipping cost at checkout.
We want you to be fully satisfied with your purchase. If for any reason you are not, we offer a 30-day return and exchange policy. Items must be unworn, unwashed, and with original tags attached. Please visit our Returns & Exchanges page for detailed instructions on how to start a return or exchange.
Shipping times vary based on your location and the shipping option you choose:
You can view the estimated delivery time at checkout.
Yes, we regularly offer discounts and promotions! Be sure to sign up for our newsletter to receive exclusive offers, sales updates, and early access to new arrivals. You can also check our Promotions page for current deals.
If you need to make changes or cancel your order, please contact our customer support team as soon as possible. We can make modifications only if the order has not yet been processed for shipping. Once shipped, changes or cancellations are not possible, but you may initiate a return or exchange once you receive your order.
Yes, at Ventori Club, we prioritize sustainability. Our packaging is made from recycled materials and is fully recyclable. We are constantly exploring new ways to reduce our environmental impact.
We apologize for any inconvenience. If you receive a damaged or incorrect item, please contact our customer support team within 7 days of receiving your order. We will assist you in resolving the issue as quickly as possible, including offering a replacement or a full refund.
Yes, we do! Our fashion experts are available to provide personalized shopping and styling advice. Whether you need help finding the perfect size, assembling an outfit for an event, or building your wardrobe, we’re here to help. Contact us to book a styling session today!
